Holyoke Medical Center

“I I’m incredibly surprised by the lack of reviews. My experience here has been nothing short of exceptional. Whenever I’ve had to stay for medical emergencies, I’ve received nothing but the best care. The staff is incredibly professional, ( didn’t see any nurses or cnas using their phones etc..) all dressed so neat and clean. I’m so appreciative of their professionalism! It’s rare these days!Even when I schedule appointments for bloodwork, X-rays, or any other medical procedures the staff’s professionalism and kindness are truly commendable, and I wish other facilities could learn from their example.Train their employees the way this place does ! Very happy with them.”

“My experience at Holyoke Medical Center was nothing short of exceptional. From the moment I arrived through my recovery, I received outstanding care and compassion from every member of the team. I want to express my deepest gratitude to Dr. Bucknor, Dr. Tory, Dr. Pennings, and Dr. Pennings' entire team. They made me feel supported, heard, and genuinely cared for every step of the way. Their kindness, professionalism, and willingness to answer my questions gave me complete confidence throughout my treatment and recovery. Now, nine weeks after my spine surgery, I am back to my normal activities and feeling better than I have in years. I truly have my life back, and I couldn't be more grateful. Choosing Holyoke Medical Center was one of the best decisions I've ever made. Thank you to the physicians, nurses, surgical staff, and everyone behind the scenes who played a part in my care. Your dedication, compassion, and expertise made all the difference. I highly recommend Holyoke Medical Center to anyone seeking exceptional medical care.”

“I had a very disappointing experience at this hospital. The wait time was extremely long before patients were called back. The facility also appeared dirty and not well maintained, and I did not see staff properly disinfecting areas. Another concern was the front desk employee asking patients about their medical issues in front of a waiting room full of people. That is not appropriate and does not respect patients’ privacy. Medical questions should be handled by a medical assistant or nurse in a private setting, not at the front desk where everyone can hear. Overall, the lack of cleanliness, long wait times, and disregard for patient privacy made this a very poor experience. I hope the hospital addresses these issues to provide better care and respect for its patients.”

“The staff were super friendly. They took great care of both my daughter's while we were waiting offering the younger one crayons and a coloring book. My ooder daughter recived her monthly friend and they asked around and found her what she needed while we waited super great staff.”