LifeStance Therapists & Psychiatrists Cambridge

“My behavioral health care provider, is awesome. She works her schedule around mine, she attentively listens and responds during sessions. She is easy to trust and work with and it is reassuring to have her as a confidant to gain relief, comfort, support, and clinical care.”

“This is a publicly listed company. Their goal is to maximize shareholder value, not to help you. Good luck if you ever have to deal with their phone line, billing department, or records department.”

“Lifestance billing is impossible to work with. I was automatically billed for an appointment because they billed my old insurance and it wasn't approved. I've called 3 times over the past two months, spent hours on hold, provided my new insurance information multiple times, and they still haven't billed my new insurance. They owe me almost $400 and I honestly doubt I'll ever get it back. It's a shame because the providers I've had at Lifestance have been good. But I won't make another appointment because I don't trust that I'll be billed fairly or if I have a future issue, I won't be able to resolve it.”

“I had an evaluation done there. That was a good experience. And why I’m not giving it one star. Once the results came back, they had no support for me and I had to wait six months to talk to someone else. The medical provider put me on medication and I kept complaining that it made me tired. After 10 months, I wean myself off and discovered I had an iron deficiency. Also, after a year I got into a support group. I got nothing new from the group. Probably, because I I spent a year researching the issue on my own.. Although, the provider was kind. Billing was absolutely horrible. For example, I asked at the beginning of the year if they needed an updated picture of my insurance card. I heard back from them in April. That is just one example.”