Boston Neurobehavioral Associates (BNBA)

“What even was my experience with BNBA? Confusing, frustrating, and bewildering to name a few. I explicitly stated what I was looking for (full eval) every step of the way, from intake to appointment. I was assured that was something they did there and could help me with. They told me it would be 3 months or more for an appointment since the tests are 4 hours and each provider only does 2 per day. Then I’m told my first appointment will be the next day. I was set up with a psychiatric nurse who asked me at least 4x during our 40 minute visit if I wanted medication. What I wanted.. was a full eval. She said she did not know what that was and was shocked to hear there was a 4 hour test, but that was not something they did. She also told me nothing they did there could give me a legitimate diagnosis. Even though ASD is in her specialities on psychology today, turns out they don’t test for that either! So at the end of the appointment she says she’ll send me a 30 minute ADHD eval I can take at home and I can go elsewhere for ASD. Even though, again, I wanted a FULL EVAL in case other things come up, as they often do. She never sent the ADHD eval. I got a text the next morning asking for a review. I replied that I was never sent the eval. They responded “you can go to quest lab for testing”. What??????? Mind you I’ve had 2 follow up calls since then. The same psychiatric nurse called first and asked again if I want medication. I told her I’m going to look elsewhere. Got another call 2 weeks later asking if I wanted a test of a name I’ve never heard of. Was it the ADHD test? Maybe. Would I take it with BNBA and give them any more of my time or insurance money? Heck no. Hopefully now it’s in their system to leave me alone. What an absolute mess this place seems to be.”

“I had a positive experience talking to the Dr. Via zoom. I found her to be patient and thorough and Look forward to my appointment for testing. I am also grateful for the promptness after getting my referral and making the first steps to get me evaluated. Thank you! Sincerely... S.J”

“I would give zero stars if I could. From reception to the provider to billing, I have never spoken to such uncaring incompetent people. The amount of times I’ve been hung up on before even saying hello is insane, just to be passed off once you do make it to your question. The providers want you in and out to meet numbers. Not a genuine question asked or any help given. No one listens as you are just a payment to them. Save your money and the little bit of mind you have left and find a more respectable facility. I was desperate for help, and even this wasn’t worth it.”

“I have to say Becky the administrator at Boston behavioral health associates is incredible!!he really cares for patients and goes above and beyond to make sure all ur questions are answered and makes sure all ur concerns are being addressed!! She takes the time out to really listen , and in my case I was stressing about a situation and with my severe anxiety and PTSD I’m all over the place. But she really has an incredible gift for being so sweet caring and patient she has such incredible empathy and compassion . She helped me go from a panic state to a calm state with her caring nature. She is a true gem!! Deserves a raise and company car!! Wish she was a psychiatrist !! ,in today’s mental health crisis in my past experience it’s rare to find good people that actually engage and address concerns. in my experience I’ve been either ignored or have been ghosted by mental health workers in the past. So it’s a breath of fresh air to see there are good people out that actually care about there job and go above and beyond for there patients well being , it puts hope back in a corrupted health care system that many deal with on a daily basis basis. THANK YOU BECKY UR A KIND SOUL , DEDICATED WORKER AND I HOPE THIS COMPANY KNOWS THAT AND GIVES YOU THAT RAISE!!”